Privacy policy

Zodok Privacy Policy

Zodok (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, mobile app, or services (collectively referred to as “Services”). By using Zodok’s Services, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information:

  • Contact Information: Name, email address, phone number, and shipping address provided during account creation, order placement, or customer inquiries.
  • Account Information: Username, password, and order history for registered users.
  • Payment Information: Billing address and payment details (e.g., credit/debit card information) processed securely by third-party payment processors.

b. Automatically Collected Information:

  • Device and Usage Data: IP address, browser type, device type, operating system, and pages visited on our website or app.
  • Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar technologies to enhance user experience, store preferences, and monitor site performance.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To Process Orders: We use personal and payment information to fulfill orders, process payments, and arrange for deliveries, including any exchanges or returns.
  • To Provide “Trial Room at Doorstep” Services: We use contact and order information to verify customers, arrange for trials, and send OTPs (One-Time Passwords) for authentication.
  • To Communicate with You: We send order confirmations, delivery updates, promotional offers (with your consent), and respond to inquiries via email, SMS, or phone.
  • To Improve Our Services: We analyze device and usage data to improve the functionality, performance, and content of our website and app.
  • To Ensure Safety and Security: We use collected information to detect and prevent fraud, abuse, or security breaches.

3. Sharing Your Information

Zodok does not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: We share your information with third-party vendors who assist in processing payments, delivering orders, and providing IT support.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.
  • Legal Compliance: We may disclose your information if required by law, to protect our rights, or to comply with legal proceedings.

4. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access and Correction: You can access, update, or correct your personal information by logging into your account or contacting us directly.
  • Opt-Out of Marketing Communications: You can opt out of promotional emails and SMS notifications by following the unsubscribe link or contacting us.
  • Account Deletion: You can request the deletion of your Zodok account and personal information by contacting customer support.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to provide a personalized shopping experience and analyze website traffic. You can control cookie settings through your browser. Please note that disabling cookies may affect certain features of the website.

6. Data Security

We are committed to safeguarding your personal information. We employ various technical and organizational measures, including encryption, secure servers, and access controls, to protect your data from unauthorized access, disclosure, or misuse.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children’s Privacy

Zodok’s Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware of such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and we encourage you to review the Policy periodically. Significant changes will be communicated through our website or app.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

  • Email: contact@zodok.in
  • Customer Service Number: +91 7359627767

By using Zodok’s Services, you agree to the terms outlined in this Privacy Policy, which forms part of Zodok’s broader Terms of Service.