Shipping policy

Zodok Shipping and Delivery Policy

This Shipping and Delivery Policy (the "Policy") outlines the terms and conditions governing the shipping, delivery, and handling of orders placed with Zodok, a fashion e-commerce platform (the “Company,” “we,” “our,” or “us”). By placing an order with Zodok, customers (“you,” “your,” or “Customer”) agree to the terms outlined below.

1. Delivery Locations

  • Zodok provides delivery services in select areas, which are specified on the main banner of our landing page.
  • If your delivery address falls outside our serviceable areas, we will notify you either during the checkout process or as soon as possible after placing your order.

2. Delivery Timing

  • Same-Day Delivery:
    • Orders placed before 6:00 PM IST are eligible for same-day delivery. We will make every effort to deliver your order within the same day, typically within [mention time frame, e.g., 2 to 6 hours].
  • Next-Day Delivery:
    • Orders placed after 6:00 PM IST will be processed the following day and delivered within 24 hours after processing.
  • Delivery Days: Zodok operates and delivers seven days a week. There are no holidays for delivery, and orders are fulfilled even on Sundays and public holidays unless otherwise notified.

3. Delivery Fees

  • Free Delivery: Zodok currently offers free delivery for all orders. There are no additional handling fees for standard deliveries. We aim to provide you with a seamless experience.

4. Trial Room at Doorstep Service

  • Customers are allowed to try up to six items at their doorstep for 1 hour.
  • OTP Verification: This trial service is only provided when the customer shares the OTP (One-Time Password) received on their registered phone number with the delivery executive at the time of delivery.
  • After the 1-hour trial period, the delivery executive will leave the site. If you wish to return any items, a separate delivery agent will be scheduled to collect the returns.
  • Product Responsibility During Trial: At Zodok, we trust that our customers will handle the products with care during the trial period. In the rare event that any damage occurs to an item, we kindly ask that customers take responsibility for it. We appreciate your understanding and cooperation, as it helps us maintain the quality and experience for everyone.

5. Order Processing

  • Upon placing your order, you will receive a confirmation via email or SMS, detailing the items ordered and the estimated delivery time.
  • Zodok reserves the right to cancel or refuse any order at its discretion, particularly in cases of fraudulent activity or stock unavailability.

6. Delivery Process

  • Deliveries will be made to the shipping address provided during checkout. It is your responsibility to ensure that someone is available to receive the order.
  • If the order cannot be delivered due to unavailability at the delivery address, Zodok may attempt delivery again. Additional fees for redelivery may apply.

7. Late Delivery

  • While we strive to meet all delivery times, delays may occur due to factors outside our control, such as weather, traffic, or other logistical issues.
  • Zodok will notify you of any significant delays. However, Zodok shall not be liable for any losses, damages, or inconveniences caused by delayed deliveries beyond its reasonable control.

8. Undeliverable Locations

  • If it is determined that your address is not serviceable after placing the order, you will be notified, and the order may be canceled or revised.

9. Delivery Confirmation and Risk of Loss

  • Upon delivery, the title and risk of loss for the products transfer to the customer. You are responsible for inspecting the package and its contents at the time of delivery.
  • If there are any issues with the items received, such as damages or incorrect products, please contact Zodok within 24 hours of receipt.

10. Cancellations and Modifications

  • Orders can be canceled or modified up until the point they are dispatched for delivery. Once an order is out for delivery, cancellations or modifications will not be possible.

11. Customer Obligations

  • Customers must provide accurate shipping details and ensure the availability of someone to receive the delivery.
  • If the order cannot be delivered due to customer unavailability, additional fees for redelivery may apply.

12. Returns and Refunds

  • For details on returns, exchanges, and refunds, please refer to Zodok's Return and Refund Policy.

13. Changes to this Policy

  • Zodok reserves the right to modify, update, or change the terms of this Policy at any time. Customers will be notified of any significant changes through our website or other communication channels.

14. Contact Information

  • For questions or concerns regarding this Shipping and Delivery Policy, please contact us at:
    • Email: contact@zodok.in
    • Customer Service Number:+91 7359627767

This Shipping and Delivery Policy is part of the Terms of Service governing your use of Zodok's services and is enforceable under applicable laws in India.