Refund policy

Zodok Return and Refund Policy

This Return and Refund Policy (the "Policy") outlines the terms and conditions governing the return, refund, and exchange of items purchased through Zodok, a fashion e-commerce platform (the “Company,” “we,” “our,” or “us”). By purchasing items from Zodok, customers (“you,” “your,” or “Customer”) agree to the terms outlined below.

1. Eligibility for Returns

  • Items Purchased After the Trial Period:
    • Zodok does not accept returns for items purchased after the trial period. Once the trial window of 1 hour has passed and the customer has decided to keep the items, the purchase is considered final.
  • Items Purchased Without Trial:
    • If the customer chooses to purchase items without opting for the trial service, Zodok will accept returns under the conditions outlined in Section 2 below.

2. Return Conditions

  • Items purchased without a trial can be returned if the following conditions are met:
    • The return request is initiated within 7 days of receiving the item.
    • The item is unworn, unused, and in its original condition, including any tags, packaging, and accessories.
    • The item is not a final sale or clearance item, which are non-returnable.
  • Customers must provide proof of purchase (e.g., order confirmation, receipt).

3. Return Process

  • To initiate a return, customers must contact Zodok's customer service team at [insert contact information] with their order number and reason for the return.
  • Zodok will arrange for a delivery agent to collect the returned item at the customer’s convenience. Return pickup is free of charge.
  • After the returned item is received and inspected, Zodok will notify the customer regarding the status of the return.

4. Refunds

  • Refunds for eligible returns will be processed once the item has been inspected and approved by our team.
  • Refunds will be issued to the original payment method used for the purchase within 7-10 business days after approval.
  • Shipping fees (if any) are non-refundable.

5. Exchanges

  • Zodok offers exchanges for all items, regardless of whether they were purchased with or without trial.
    • Exchanges are subject to product availability. If the requested exchange item is out of stock, we will notify you, and you can choose either a refund or an alternative item.
    • Customers may exchange their item for a different size, color, or product, provided it meets the same return conditions outlined above.
  • To request an exchange, please contact Zodok’s customer service team, and we will guide you through the process.

6. Non-Returnable Items

  • The following items are non-returnable and non-exchangeable:
    • Final sale or clearance items.
    • Items purchased after the trial period.
    • Items that have been worn, washed, or damaged due to customer handling.

7. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please notify Zodok within 24 hours of receiving your order. We will arrange for the return and replacement of the item free of charge.
  • Damaged or incorrect items will be eligible for a full refund or replacement, subject to verification by our team.

8. Changes to this Policy

  • Zodok reserves the right to modify, update, or change the terms of this Policy at any time. Customers will be notified of any significant changes through our website or other communication channels.

9. Contact Information

  • If you have any questions or concerns regarding this Return and Refund Policy, you can reach us at:
    • Email: contac@zodok.in
    • Customer Service Number: +91 7359627767

This Return and Refund Policy is part of the Terms of Service governing your use of Zodok's services and is enforceable under applicable laws in India.