Terms of service

Zodok Terms and Conditions

Welcome to Zodok, a quick-commerce fashion platform offering a unique "Trial Room at Doorstep" service. By accessing, using, or engaging with our Services, including booking trials, purchasing products, or browsing our website, you agree to the following Terms and Conditions (the "Terms"). Please read these Terms carefully before using our Services.

1. General Overview

  • Zodok provides an online fashion shopping experience that includes same-day delivery of fashion items with an optional 1-hour trial period for customers to try up to six items before making a purchase decision.
  • Booking a trial with Zodok does not constitute a purchase. The trial allows customers to evaluate the items before deciding which, if any, they wish to buy.

2. Booking a Trial

  • Trial Process:
    • After booking a trial, customers will receive a disclaimer pop-up on their phone.
    • The pop-up will state: "These clothes will be provided to you for a 1-hour trial period. Please handle them with care. If any damage occurs, our terms and conditions for returning damaged products will apply."
    • Customers must accept the pop-up disclaimer to proceed with the trial.
    • Once the disclaimer is accepted, the customer will receive an OTP (One-Time Password) on their registered phone number.
    • The trial will begin when the customer provides the OTP to the delivery executive.
    • The customer can try up to six items for 1 hour.
    • After 1 hour, the delivery executive will leave, and any items the customer wishes to return will be collected by another delivery agent arranged by Zodok.
  • Trial Period Responsibility:
    • During the 1-hour trial, customers are expected to handle the items with care. Zodok trusts you to enjoy the service responsibly.
    • Customers will be held responsible for any damage caused to the items during the trial period.

3. Purchasing After Trial

  • Purchasing Products:
    • Once the trial ends, the customer must pay for the items they wish to keep.
    • If no payment is made for any item, the customer must return all items at the end of the trial.
  • Failure to Return Non-Purchased Items:
    • If the customer does not return any items for which they have not paid after the trial period, it will be considered a breach of these Terms and will be regarded as legal fraud. Appropriate legal action may be taken against the customer for such actions.

4. Damaged Products During Trial

If a customer receives a damaged or defective product upon delivery, the following steps must be taken:

  • Reporting Damaged Products:
    • Customers should take clear photos of the damage and contact Zodok immediately via phone at +91 7359627767 or +91 8750744102, or by email at contact@zodok.in.
    • Alternatively, customers can visit the Contact Section of our website to report the issue.
  • Failure to Report:
    • If the customer fails to report damage upon receipt, Zodok may assume the damage occurred during the trial period.

5. Responsibility for Damaged Products During Trial

  • If a product is damaged during the trial, Zodok will proceed as follows:
    • Customer Damage Responsibility:
      • The customer is responsible for any damage caused to the product during the trial period.
      • Customers must either:
        • Pay for the full price of the damaged product, or
        • Compensate Zodok for the value of the damage caused, depending on the extent of the damage.
    • Failure to Compensate:
      • If the customer declines to pay for the damages, they will be restricted from booking future trials.
      • To regain access to the trial service, the customer must first settle the outstanding payment for the previously damaged items.

6. Returns and Exchanges

  • Zodok does not accept returns on items purchased after the trial period. Once an item is purchased after the trial, it is considered final.
  • For items purchased without a trial, returns and exchanges are permitted within the terms outlined in Zodok’s Return and Refund Policy.

7. Delivery and Trial Fee

  • Zodok provides free delivery for all orders. The trial service is currently free of charge.
  • The delivery areas are specified on the main banner of our landing page, and Zodok delivers seven days a week.
  • Customers must ensure they are available at the delivery location during the scheduled trial time to complete the process. If unavailable, customers may need to reschedule, subject to Zodok's availability.

8. Account Restrictions

  • Zodok reserves the right to limit or restrict any customer’s access to future trials if they fail to comply with these Terms, including the failure to:
    • Return items that were not purchased.
    • Pay for damages caused to products during the trial period.
  • Customers who wish to regain access to the trial service must first settle any outstanding payments for previous damages or unreturned items.

9. Data Protection and Privacy

Zodok is committed to protecting your personal information. Please review our Privacy Policy for details on how your data is collected, used, and shared.

10. Contact Information

For any questions or concerns regarding these Terms, damaged products, returns, or payments, please contact us at:

  • Email: contact@zodok.in
  • Customer Service Numbers:
    • +91 7359627767
    • +91 8750744102

11. Amendments

Zodok reserves the right to modify these Terms at any time. Customers will be notified of significant changes through our website or other communication channels. Continued use of our Services following any changes constitutes your acceptance of the updated Terms.

By using Zodok’s Services, you agree to comply with these Terms and Conditions.